RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not satisfied with your purchase for any reason, you may return it to us for a full refund only

Please see below for more information on our return policy

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and used condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@excusedusa.com to be approved for your returns. After that, place the item securely in its original packaging, and mail your return to the following address:

 

ExcÜsed

Attn: Returns

53 Cannonball Rd

POMPTON LAKES, NJ 07442-1705

United States

 

Please note, you will be responsible for return shipping charges.

We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item. We will process your return. Please allow at least three to five (3-5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned:

  • Open Products
  • Products that are no longer of its original condition

 

Damaged/Defect Items are only eligible for return when:

-the recipient received damaged goods.

 

For defective or damaged products, please contact us at the contact details below to arrange a refund.

 

PLEASE NOTE

  • Sale items are FINAL SALE and cannot be returned
  • Returns are only accepted when there’s a damage or defect of the product with proof of damage.

 

Questions

 

If you have any questions concerning our return policy, please contact us at:

info@excusedusa.com

 

(Last updated January 01, 2022)

 

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